Terms of Service

1. Agreeing to these terms

By using this website, contacting us, or subscribing to a plan, you agree to these terms and to our Privacy Policy. If you are agreeing on behalf of a company, you confirm you have authority to do so.

2. What we provide

Kinvy Web Design LLC designs, builds and hosts websites for small local businesses, and provides communication and marketing tools alongside them. A business phone number, text messaging, a shared inbox, calendar booking, review requests, and depending on the plan, AI assistants that answer chat, text and phone.

What is included depends on the plan you are on. The plan descriptions on this website and on your checkout page are part of this agreement.

3. Plans, billing and cancellation

Payments are processed by Stripe. We do not see or store your full card number.

4. What you are responsible for

• Accurate information. Your business name, licence details, service areas, hours and pricing need to be correct. We publish what you give us.
• Content you supply. Photos, logos and text you send us must be yours to use, or properly licensed. Do not send us images you found on Google.
• Your legal obligations. Contractor licensing, bonding, insurance and any disclosures your trade requires are yours to get right.
• Access and cooperation. If we are managing your Google Business Profile or connecting a tool you already own, we need the access to do it. Delays on your side move the timeline.
• Compliance when messaging. If you use the tools we set up to text or call your own customers, you are responsible for having their consent. See section 6.

5. What we are responsible for

• Building your website and having it live within the timeframe we agreed, provided you get us your content.
• Keeping it hosted, secure and running.
• Making the changes you ask for, in the ordinary course, without a separate invoice. Reasonable in scope means text, photos, prices, services and hours, not a full redesign every month.
• Answering you. If you call, you get someone who knows your account, not a queue.

6. Text messaging terms

Messages from us to you. If you tick the SMS consent box on a form on this website, KINVY WEB DESIGN LLC will send you recurring informational and promotional text messages at the number you provided, including messages sent by autodialer. Message types include replies to your enquiry, project and build updates, appointment reminders, account and billing notices, and occasional service offers. Consent is not a condition of purchase and the box is optional. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, and HELP for help, or email tanner@kinvyweb.com. Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice. Full detail is in our Privacy Policy.

Age restriction. Our text messaging program is intended for people aged 18 or older. You must be at least 18 years old to give SMS consent or to receive text messages from KINVY WEB DESIGN LLC. Do not tick the SMS consent box if you are under 18. If we learn that a number belongs to someone under 18, we will remove it from the messaging program.

Messages you send to your customers. If your plan includes text messaging, you are the sender of those messages, and you are responsible for complying with the Telephone Consumer Protection Act, carrier rules and any applicable state law. Specifically, you agree that:

• You will only message people who have given you consent to be messaged.
• You will honour opt‑out requests immediately, and you will not attempt to circumvent them.
• You will not use the service for messages about anything on the carrier prohibited list, including loans and debt relief, cannabis, firearms, gambling, adult content, or get‑rich‑quick offers.
• You will not upload purchased, rented or scraped phone lists.

Text messaging in the United States requires carrier registration in your business’s own name, using your own tax ID. We will handle the submission for you, but approval is granted by the carriers and is outside our control, and it typically takes several business days. Messaging will not work until it is approved.

We may suspend messaging immediately, without notice, if we have reason to believe it is being used in breach of this section. Carrier penalties for violations can be significant, and they land on the sender.

7. Who owns what

If you cancel, the site stops being hosted by us. Your content and your contacts are yours and we will help you get them out. We may show the work in our portfolio unless you ask us not to.

8. Results and honest expectations

We do not guarantee rankings, traffic, leads, phone calls or revenue. Nobody honestly can. Search engines change their systems constantly, your competitors are also working, and demand in your trade goes up and down with the season and the economy.

What we guarantee is the work: the site gets built, it gets hosted, the tools get set up, the changes get made, and we answer the phone.

Any timeframes we discuss are estimates made in good faith, not binding deadlines, and they assume you get us what we need.

9. Acceptable use

You agree not to use our services to break the law, to publish anything defamatory or deliberately misleading, to infringe someone else’s copyright or trademark, to send spam, to distribute malware, or to attempt to gain unauthorised access to any system. You also agree not to advertise services you are not licensed to perform.

10. Ending the agreement

You can cancel at any time from your billing portal, or by calling or texting us. It ends at the close of the period you have paid for.

We can end it too, with 30 days’ notice, for any reason. We would refund any period you had paid for and not received. We can also end it immediately, without a refund, if you breach section 6 or section 9.

Either way, you keep your content and your contacts, and we will help you move.

11. Warranties and liability

We provide the services with reasonable skill and care. Beyond that, the services are provided “as is,” and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential damages, or for lost profits or lost business, even if advised of the possibility.

Our total liability to you for any claim is limited to the amount you paid us in the three months before the claim arose.

Some states do not allow certain exclusions, so parts of this section may not apply to you. Nothing here limits liability for fraud or for anything that cannot be limited by law.

12. Governing law and disputes

These terms are governed by the laws of the State of Washington, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Washington State, and both parties consent to that jurisdiction.

Before either of us files anything, we agree to try to sort it out on the phone. Almost everything can be.

13. Changes to these terms

We may update these terms. If a change materially affects your rights, we will give current customers at least 30 days’ notice by email. Continuing to use the service after that means you accept the change. If you do not accept it, cancel before it takes effect.

14. How to reach us

Kinvy Web Design LLC is a Washington limited liability company. If any part of these terms is found unenforceable, the rest stays in force.